SHIPPING POLICY
We currently estimate delivery to be 2 - 3 weeks from the date of placing your order.
please allow for up to 2 to 3 weeks extra on our quoted delivery times.
These delays are unlikely but possible considering our adopted safety precautions.
any disruption to supply chains.
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The Dispatch & Delivery process
1. Your order is processed by our admin team.
2. Your order is handcrafted as required.
3. Your items are passed to our logistics partner.
4. Our logistics partner calls you to book in your delivery.
Booking in your delivery
We like to ensure your goods are delivered in good time and in good condition.
It is imperative you provide us with your best contact telephone number and email address to ensure that we are able to communicate effectively with you.
Delivery times are between 7 am and 9 pm. Adverse weather conditions may delay your delivery.
Rumas is not responsible for any loss, economic or loss of profit or otherwise, arising directly or indirectly from any delay in the delivery of the goods.
Deliveries to Scotland and South West England may have longer lead times and we estimate up to an additional 4 weeks for some areas.
Delivery Cost and Surcharge Areas
An additional surcharge will be required as shown below:
North Scotland - DD, KY, KW, IV, PA, PH and AB there will be an additional charge of £70.
RETURN POLICY
First of all, please check over your goods on delivery to ensure that the packaging is intact, and all items are in good condition before you sign for them.
Quick ways of identifying any damages when accepting your goods is to check the boxes and plastic packaging for any tears, indents or crumpled areas, which can often identify damage.
Rumas allow all damages to be reported within 24 hours of delivery via an email with photographs of damages.
If your items are damaged upon delivery please record it with the courier and email us.
If any boxes are missing from the delivery then please record with the courier how many are missing, accept the boxes that are present and then contact us via email or phone.
If there are parts or pieces missing in the boxes, you have accepted then give us a call or email us and we will send the parts to you at no extra charge.
When you contact us, state to us the part numbers of the exact pieces missing so we can deliver the parts that you want very quickly.
If you have already accepted the boxes and find parts to be missing or damaged, then you will need to contact us is email with accompanying photos showcasing how the parts are damaged.
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If a collection is arranged, the goods should be ready to be collected on the ground floor, as the delivery drivers are note insured inside customer premises and can refuse to collect from any other floor.
If you find that your goods are damaged after you have taken delivery and if you don't notify us within 24 hours after the delivery attempt, unfortunately we cannot take any responsibility.
It's important that you keep the original packaging on when returning any item.
If you wish to return anything, please contact us and we shall arrange a collection through our couriers. £150 collection charges shall be deducted from refund value with no exceptions. Items collected for replacement do not incur any shipping charges.
Cancel order before they arrive? None of our items are off the shelf and each bed and piece of furniture is made especially for you. Shall you change your mind after ordering then please get in touch via email asap within 24 hours, so we do not put your order into production.